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RETURN POLICY

In this paper we present the Stringsfield return policy, which is home to legally established under the current rules, and that the customer accepts each time you make a purchase through our website.

To any possible claim, the customer must contact Stringsfield.com, while facilitating and obligatorily, by phone or email, your name, order number and date, and invoice number. No claims by social networks, Whatsapp or any instant messaging service, chat, Messenger, video-chat will be addressed, etc. To obtain the good service we offer, customers must be provided in the way that they indicate, and do it always so clear, politely, and if so written without spelling mistakes. We can not guarantee a good service if we can not understand our customers.

The legislation provides solutions in defense of customers, and in many cases these solutions involve a lengthy and costly process of notification and authorization. We did not invent the law, but we must cling to it. However, we can make returns much quicker and easier, as long as the customer expressly states its willingness and good work. For any complaints, from Stringsfield we recommend that the client is put ALWAYS contact by telephone before initiating any action in order to have proof of their claims and advice regarding the laws and procedures. Otherwise herein, the customer has accepted at the end of the order, come out the procedure, in detail, to bring claim.

LEGISLATION

Stringsfield.com acts as regulatory legislation, which is made with the following standards:

- Law 7/1988, of April 13, on General Terms and Conditions.

- Law 7/1996 of 15 January, of the Retail Trade, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, amended by law 47/2002 transposing into Spanish law Directive 97/7 / EC on distance contracts and adapting the law to various EU Directives.

- Law 7/1998 of 13 April, on General Conditions of Contract.

- Royal Decree 1906/1999 of 17 December 1999 laying down the Telephone and Electronic Contracting with general conditions.

- Law 15/1999, of December 13, Protection of Personal Data.

- Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

- Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods.

- Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

- Law 3/2014, of 27 March, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November amending .

In any case, the guarantee of the products will always be 2 years from the date of purchase. Stringsfield reserves the right to extend this period if the manufacturer and / or distributor granted a longer period.

TERMS

There are three possible cases for a refund of the product.

1- The product is defective in whole or have sent the wrong product.
2- The product we sent is not what the client has requested, and error Stringsfield submit a different one, or the request is incomplete.
3. The customer is wrong to buy the product or has thought better and decided to switch to another product or return it.

1- RETURNS FOR DAMAGE

The repayment of the purchase is fourteen calendar days from the date of receipt of the product. If from Stringsfield, for whatever reason, not facilitáramos the consumer and user information on the right of withdrawal, the deadline to withdraw from the contract up to twelve months after the date of expiry of the initial period would be extended. The law also regulates the obligations assumed by both parties to the contract in case of withdrawal, and the effects thereof with respect to ancillary contracts. In this case, as the information is contained and the terms set forth clearly in this section, and since when the customer makes a purchase through the web, is so tacitly accepting these conditions is implicitly content is read and conditions and that you are informed.

The postage for returns will be borne by Stringsfield provided that the product presents a type of damage, breakage, malfunction, etc., and is wholly or partially defective. In that case, according to the specific conditions of each situation or Stringsfield order a collection agency by courier at the address of the customer, or the customer will be responsible primarily for shipping the defective product, and then be Stringsfield reimbursed those expenses, by bank transfer or reimbursing such costs, either by creating a coupon for a future purchase. The customer can also choose to redeem the amount of fees paid in advance by shipping products, never exceeding the amount of expenses Choosing either option will be agreed in each case depending on product availability, dimensions, weight, product status, and each and every one of the specific circumstances that may surround each of the cases.

2- RETURNS FOR ORDERS INCOMPLETE OR INCIDENTS.

Although the error rate is very low, it is possible incidents that occur during the process of preparation of the order, manufacturing, packaging and shipping. Therefore the human part, in which we can make mistakes when performing a task, such as in the technical part, regards the IT and logistics and which may be subject to faults in Stringsfield can make mistakes and send products to customers who do not they have requested. If the customer receives at his home a product that has not requested instead yes bought, we assume our responsibility and we are committed to replacing the wrong item on the right in the shortest time and always prepaid by the company .

If you receive a wrong product, you must contact us immediately so that we correct the error. To do this, we recommend that you contact by telephone or email (not through Whatsapp, social networks or chat) and give us your name, ID number, order number and incidence. We will ask you to send us pictures of the product via email so we can see that, indeed, the product you have received is not what you requested. After performing the checks, and if we have actually made a mistake, we will correct it. If the product that we have not given is in stock, we will send a courier to collect the wrong product and given the right, without cost to the customer. If the product that we have not given is not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

There is also the possibility that your order is incomplete, and that computer error or in the process of packing and handling, a product will not be shipped to the customer. In that case, the customer must contact us by phone, and provide your name, ID number, order number and incidence. Since Stringsfield we will send you, at no cost to the customer, the product is not included, as quickly as possible, provided that the product is in stock. In the event that the product was not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

3- RETURNS customer demand.

By law, when a customer wants to make a return for non-conformity, because he has changed his mind, because he has thought better and does not want it, and the reason for the return is not one of those set out in paragraphs 1 and 2, you have to exercise his right of withdrawal in order to claim. To do this, the law stipulates a rigorous protocol to follow, and which are shown below.

In the following link you can find the form to exercise the right of withdrawal. You must download and read it carefully because the incompleteness of the form invalidate it. The customer must fill in all fields and attach documents to be required in the form. Once completed, you send it to the address listed in the header of the form by certified mail with acknowledgment of receipt within 14 calendar days from receipt of order. The refund of the order will be carried out in the same manner in which it was paid. If the refund has associated some sort of tax or bank fee charges it shall be borne by the customer, who must first pay it to the return. If the payment was made by debit or credit card through the payment gateway Stringsfield.com, the customer must indicate on the form the data card and bank account associated, in which we will make the return of amount. To prevent any kind of fraud, it must be provided proof of ownership of the account, signed and stamped by the bank and card copy. Because all transactions with credit or debit card they are associated with bank charges borne by Stringsfield, the company will return to the client the amount of your order minus the bank fee charged.

Not fit right of withdrawal in the following cases:
- If the order consists of products out of stock, which are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.
- If the product has been used, unsealed or opened by any process *.
- If the product is returned in its original packaging without transport packaging in which it was received *.

* For information on packaging, see "Return Material" section.

The carriage returns in the event that the client is wrong or simply have changed your mind and want to return, will be borne by the customer ALWAYS. For returning the order, the customer can choose the shipping method you want as long prepaid. We do not collect any material on delivery. If the material undergoes some damage responsibility will be the client at all times. We therefore recommend that the customer take his time packing the package and shipping insurance contract to ensure that the product is not damaged during transport or, in the case of the suffering, the agency guarantees the repayment of total value insured.

Important: no payment of any kind will be taken until Strigsfield have not verified that both the product and its packaging are in perfect condition.

Excluded from these guarantees all products that are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.

STEPS TO EXERCISE THE RIGHT OF WITHDRAWAL

1- The customer reliably notify their desire to exercise their right to cancel the contract, Stringsfield can contact by phone or email, and never Whatsapp, social networks, chat, or any telematic means other than the telephone or mail. As a consumer or user must know that before the deadline for withdrawal, it shall notify the employer in a reliable way his decision to withdraw. Legally, it is considered a notification when a document by registered mail with return receipt is sent, although we admit as information desire to exercise the right of withdrawal an email with customer data, name, order number , invoice number and ID.

2- Then, the client must download the form to exercise the right of withdrawal, fill it in and attach all required documentation and send it by certified mail, return receipt requested. In this step other communication than the above will not be admitted.

3- Once the customer has exercised his right of withdrawal within 14 calendar days from receipt of the shipment, and Stringsfield we receive actual notice of his desire to return products purchased, we will send an authorization email to proceed to send the material you want to return. After receiving this authorization, the customer must send prepaid and properly packaged the order received.

4. When Stringsfield receive the order, we will check that none of the components has been tampered or any of the original packaging breakages or damage. If everything is in the same condition the customer received them, we will return the money, to be held in the way indicated above and in the form itself, and at the latest within 30 days.

As repeatedly stated in these conditions, Stringsfield reserves the right to request any documentation proving the identity of the client, the ownership of your card or bank account, invoice, etc.

RETURN POLICY

In this paper we present the Stringsfield return policy, which is home to legally established under the current rules, and that the customer accepts each time you make a purchase through our website.

To any possible claim, the customer must contact Stringsfield.com, while facilitating and obligatorily, by phone or email, your name, order number and date, and invoice number. No claims by social networks, Whatsapp or any instant messaging service, chat, Messenger, video-chat will be addressed, etc. To obtain the good service we offer, customers must be provided in the way that they indicate, and do it always so clear, politely, and if so written without spelling mistakes. We can not guarantee a good service if we can not understand our customers.

The legislation provides solutions in defense of customers, and in many cases these solutions involve a lengthy and costly process of notification and authorization. We did not invent the law, but we must cling to it. However, we can make returns much quicker and easier, as long as the customer expressly states its willingness and good work. For any complaints, from Stringsfield we recommend that the client is put ALWAYS contact by telephone before initiating any action in order to have proof of their claims and advice regarding the laws and procedures. Otherwise herein, the customer has accepted at the end of the order, come out the procedure, in detail, to bring claim.

LEGISLATION

Stringsfield.com acts as regulatory legislation, which is made with the following standards:

- Law 7/1988, of April 13, on General Terms and Conditions.

- Law 7/1996 of 15 January, of the Retail Trade, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, amended by law 47/2002 transposing into Spanish law Directive 97/7 / EC on distance contracts and adapting the law to various EU Directives.

- Law 7/1998 of 13 April, on General Conditions of Contract.

- Royal Decree 1906/1999 of 17 December 1999 laying down the Telephone and Electronic Contracting with general conditions.

- Law 15/1999, of December 13, Protection of Personal Data.

- Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

- Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods.

- Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

- Law 3/2014, of 27 March, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November amending .

In any case, the guarantee of the products will always be 2 years from the date of purchase. Stringsfield reserves the right to extend this period if the manufacturer and / or distributor granted a longer period.

TERMS

There are three possible cases for a refund of the product.

1- The product is defective in whole or have sent the wrong product.
2- The product we sent is not what the client has requested, and error Stringsfield submit a different one, or the request is incomplete.
3. The customer is wrong to buy the product or has thought better and decided to switch to another product or return it.

1- RETURNS FOR DAMAGE

The repayment of the purchase is fourteen calendar days from the date of receipt of the product. If from Stringsfield, for whatever reason, not facilitáramos the consumer and user information on the right of withdrawal, the deadline to withdraw from the contract up to twelve months after the date of expiry of the initial period would be extended. The law also regulates the obligations assumed by both parties to the contract in case of withdrawal, and the effects thereof with respect to ancillary contracts. In this case, as the information is contained and the terms set forth clearly in this section, and since when the customer makes a purchase through the web, is so tacitly accepting these conditions is implicitly content is read and conditions and that you are informed.

The postage for returns will be borne by Stringsfield provided that the product presents a type of damage, breakage, malfunction, etc., and is wholly or partially defective. In that case, according to the specific conditions of each situation or Stringsfield order a collection agency by courier at the address of the customer, or the customer will be responsible primarily for shipping the defective product, and then be Stringsfield reimbursed those expenses, by bank transfer or reimbursing such costs, either by creating a coupon for a future purchase. The customer can also choose to redeem the amount of fees paid in advance by shipping products, never exceeding the amount of expenses Choosing either option will be agreed in each case depending on product availability, dimensions, weight, product status, and each and every one of the specific circumstances that may surround each of the cases.

2- RETURNS FOR ORDERS INCOMPLETE OR INCIDENTS.

Although the error rate is very low, it is possible incidents that occur during the process of preparation of the order, manufacturing, packaging and shipping. Therefore the human part, in which we can make mistakes when performing a task, such as in the technical part, regards the IT and logistics and which may be subject to faults in Stringsfield can make mistakes and send products to customers who do not they have requested. If the customer receives at his home a product that has not requested instead yes bought, we assume our responsibility and we are committed to replacing the wrong item on the right in the shortest time and always prepaid by the company .

If you receive a wrong product, you must contact us immediately so that we correct the error. To do this, we recommend that you contact by telephone or email (not through Whatsapp, social networks or chat) and give us your name, ID number, order number and incidence. We will ask you to send us pictures of the product via email so we can see that, indeed, the product you have received is not what you requested. After performing the checks, and if we have actually made a mistake, we will correct it. If the product that we have not given is in stock, we will send a courier to collect the wrong product and given the right, without cost to the customer. If the product that we have not given is not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

There is also the possibility that your order is incomplete, and that computer error or in the process of packing and handling, a product will not be shipped to the customer. In that case, the customer must contact us by phone, and provide your name, ID number, order number and incidence. Since Stringsfield we will send you, at no cost to the customer, the product is not included, as quickly as possible, provided that the product is in stock. In the event that the product was not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

3- RETURNS customer demand.

By law, when a customer wants to make a return for non-conformity, because he has changed his mind, because he has thought better and does not want it, and the reason for the return is not one of those set out in paragraphs 1 and 2, you have to exercise his right of withdrawal in order to claim. To do this, the law stipulates a rigorous protocol to follow, and which are shown below.

In the following link you can find the form to exercise the right of withdrawal. You must download and read it carefully because the incompleteness of the form invalidate it. The customer must fill in all fields and attach documents to be required in the form. Once completed, you send it to the address listed in the header of the form by certified mail with acknowledgment of receipt within 14 calendar days from receipt of order. The refund of the order will be carried out in the same manner in which it was paid. If the refund has associated some sort of tax or bank fee charges it shall be borne by the customer, who must first pay it to the return. If the payment was made by debit or credit card through the payment gateway Stringsfield.com, the customer must indicate on the form the data card and bank account associated, in which we will make the return of amount. To prevent any kind of fraud, it must be provided proof of ownership of the account, signed and stamped by the bank and card copy. Because all transactions with credit or debit card they are associated with bank charges borne by Stringsfield, the company will return to the client the amount of your order minus the bank fee charged.

Not fit right of withdrawal in the following cases:
- If the order consists of products out of stock, which are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.
- If the product has been used, unsealed or opened by any process *.
- If the product is returned in its original packaging without transport packaging in which it was received *.

* For information on packaging, see "Return Material" section.

The carriage returns in the event that the client is wrong or simply have changed your mind and want to return, will be borne by the customer ALWAYS. For returning the order, the customer can choose the shipping method you want as long prepaid. We do not collect any material on delivery. If the material undergoes some damage responsibility will be the client at all times. We therefore recommend that the customer take his time packing the package and shipping insurance contract to ensure that the product is not damaged during transport or, in the case of the suffering, the agency guarantees the repayment of total value insured.

Important: no payment of any kind will be taken until Strigsfield have not verified that both the product and its packaging are in perfect condition.

Excluded from these guarantees all products that are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.

STEPS TO EXERCISE THE RIGHT OF WITHDRAWAL

1- The customer reliably notify their desire to exercise their right to cancel the contract, Stringsfield can contact by phone or email, and never Whatsapp, social networks, chat, or any telematic means other than the telephone or mail. As a consumer or user must know that before the deadline for withdrawal, it shall notify the employer in a reliable way his decision to withdraw. Legally, it is considered a notification when a document by registered mail with return receipt is sent, although we admit as information desire to exercise the right of withdrawal an email with customer data, name, order number , invoice number and ID.

2- Then, the client must download the form to exercise the right of withdrawal, fill it in and attach all required documentation and send it by certified mail, return receipt requested. In this step other communication than the above will not be admitted.

3- Once the customer has exercised his right of withdrawal within 14 calendar days from receipt of the shipment, and Stringsfield we receive actual notice of his desire to return products purchased, we will send an authorization email to proceed to send the material you want to return. After receiving this authorization, the customer must send prepaid and properly packaged the order received.

4. When Stringsfield receive the order, we will check that none of the components has been tampered or any of the original packaging breakages or damage. If everything is in the same condition the customer received them, we will return the money, to be held in the way indicated above and in the form itself, and at the latest within 30 days.

As repeatedly stated in these conditions, Stringsfield reserves the right to request any documentation proving the identity of the client, the ownership of your card or bank account, invoice, etc.