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RETURN POLICY

In this paper we present the Stringsfield return policy, which is home to legally established under the current rules, and that the customer accepts each time you make a purchase through our website.

To any possible claim, the customer must contact Stringsfield.com, while facilitating and obligatorily, by phone or email, your name, order number and date, and invoice number. No claims by social networks, Whatsapp or any instant messaging service, chat, Messenger, video-chat will be addressed, etc. To obtain the good service we offer, customers must be provided in the way that they indicate, and do it always so clear, politely, and if so written without spelling mistakes. We can not guarantee a good service if we can not understand our customers.

The legislation provides solutions in defense of customers, and in many cases these solutions involve a lengthy and costly process of notification and authorization. We did not invent the law, but we must cling to it. However, we can make returns much quicker and easier, as long as the customer expressly states its willingness and good work. For any complaints, from Stringsfield we recommend that the client is put ALWAYS contact by telephone before initiating any action in order to have proof of their claims and advice regarding the laws and procedures. Otherwise herein, the customer has accepted at the end of the order, come out the procedure, in detail, to bring claim.

LEGISLATION

Stringsfield.com acts as regulatory legislation, which is made with the following standards:

- Law 7/1988, of April 13, on General Terms and Conditions.

- Law 7/1996 of 15 January, of the Retail Trade, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, amended by law 47/2002 transposing into Spanish law Directive 97/7 / EC on distance contracts and adapting the law to various EU Directives.

- Law 7/1998 of 13 April, on General Conditions of Contract.

- Royal Decree 1906/1999 of 17 December 1999 laying down the Telephone and Electronic Contracting with general conditions.

- Law 15/1999, of December 13, Protection of Personal Data.

- Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

- Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods.

- Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

- Law 3/2014, of 27 March, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November amending .

In any case, the guarantee of the products will always be 2 years from the date of purchase. Stringsfield reserves the right to extend this period if the manufacturer and / or distributor granted a longer period.

TERMS

There are three possible cases for a refund of the product.

1- The product is defective in whole or have sent the wrong product.
2- The product we sent is not what the client has requested, and error Stringsfield submit a different one, or the request is incomplete.
3. The customer is wrong to buy the product or has thought better and decided to switch to another product or return it.
1- RETURNS FOR DAMAGE

The term of return of the purchase is fourteen calendar days from the date of receipt of the product. If from Stringsfield, for whatever reason, we did not provide the consumer and user with information about the right of withdrawal, the deadline to withdraw from the contract would be extended up to twelve months after the expiration date of the initial period. The law also regulates the obligations assumed by both parties to the contract in case of withdrawal, as well as the effects thereof with respect to complementary contracts. In this case, as the information is contained and clearly stated in this section, and given that when the customer makes a purchase through the web, is tacitly accepting these conditions, it is implicitly content that has read the terms and conditions and that is informed.

The returns will be borne by Stringsfield whenever the product presents any type of damage, breakage, malfunction, etc., and is totally or partially defective. In that case, according to the specific conditions of each situation, either Stringsfield will order a pick-up by courier agency at the customer's address, or the customer will be responsible first of the shipping costs of the defective product, to later be those expenses were reimbursed by Stringsfield, either by reimbursing those expenses by bank transfer, or by creating a discount coupon for a next purchase. The customer can also choose to exchange the amount of shipping costs paid a priori for products, never exceeding the amount of expenses The choice of one or another option will be agreed in each case depending on the availability of the product, dimensions, weight, state of the product, and each and every one of the concrete circumstances that could surround each one of the cases.

IN ANY CASE, the guarantee is automatically canceled when the customer manipulates the product on his own and without the express consent of Stringsfield. Damages caused by poor handling of the products, even due to lack of knowledge, as well as dismantling, replacement of parts, or manipulations not performed by authorized technical services, automatically cancel the warranty and the customer, when making the purchase, must comply with the established at this point, even if I had not read it.

The guarantee is enforceable whenever the malfunctions or malfunctions are manufacturing defects and are not derived from the use. For this reason, in the case of some products such as ropes, tines, cables and others that may be damaged by the use of the customer, they have no guarantee.

If the customer is going to manipulate a product purchased in Stringsfield, and has doubts about its use or operation, he must communicate it in a reliable and immediate way to Stringsfield before taking any action on his own, and from here we will give him precise instructions so that the correct use without losing your guarantee right. Similarly, at Stringsfield we are not responsible for any damages that may be suffered by the products when they have been caused by a misuse of other components not purchased at Stringsfield.

2- RETURNS FOR ORDERS INCOMPLETE OR WITH INCIDENTS.

Although the error rate is very low, there is a possibility that incidents may occur during the order preparation, manufacturing, packaging and shipping process. Both on the human side, where we can make mistakes when carrying out a task, and on the technical side, which concerns the computer and logistics aspects and that may be subject to failures, at Stringsfield we can make mistakes and send customers products that do not have requested If the customer receives a product at his address that he has not requested in place of another that he did buy, we assume our responsibility and commit ourselves to replacing the wrong item with the correct one in the shortest time and always paid by the company. .

If you receive the wrong product, you should contact us immediately so we can correct the error. For this, we recommend that you contact by phone or by email (not through WhatsApp, social networks or chat) and tell us your name, ID, order number and its incidence. We will ask you to send us photographs of the product through email so that we can verify that, indeed, the product you have received is not the one you requested. Once the checks have been made, and if we have made an error, we will correct it. If the product that we have not sent to you is in stock, we will send you a courier who will pick up the wrong product and deliver the correct one, at no cost to the customer. If the product that we have not sent is not in stock, we will contact you to agree on a solution that can be from reimbursing the money to replace it with another product, wait for it to be available again, etc. In any case, the client (obviously) will not have any expense, and we will always try to compensate him for the inconvenience caused.

There is also the possibility that your order is incomplete, and that, due to computer error or in the process of packaging and handling, some product is not sent to the customer. In that case, the customer must contact us TELEPHONICALLY, and tell us his name, ID, order number and its incidence. From Stringsfield we will proceed to send you, without any cost to the customer, the product not included, as quickly as possible, as long as the product is in stock. In the event that the product is not in stock, we will contact you to agree on a solution that can be from reimbursing the money to replace it with another product, wait until it is available again, etc. In any case, the client (obviously) will not have any expense, and we will always try to compensate him for the inconvenience caused.


3- RETURNS TO CLIENT DEMAND.

According to the law, when a client wants to make a refund for disagreement, because he has changed his mind, because he has thought better and does not want it, and the reason for the return is none of those explained in points 1 and 2, You must exercise your RIGHT OF WITHDRAWAL to be able to claim. For this, the law stipulates a rigorous protocol to follow, and that we detail below.

In the next LINK you can find the form to exercise the right of withdrawal. You must download and read it carefully, since the incompleteness of this form would invalidate it. The client must fill in all the fields and attach the documents that are required in the form. Once completed, you must send it to the address that appears in the form header by CERTIFIED MAIL WITH ACKNOWLEDGMENT OF RECEIPT within 14 calendar days from the receipt of the order. The refund of the amount of the order will be made in the same way in which the payment was made. If the refund of the amount is associated with any type of tax surcharge or bank fee, it will be assumed by the client, who must pay it before the return. If the payment was made with a debit or credit card through the Stringsfield.com payment gateway, the customer must indicate on the form the details of the card and the associated bank account, in which we must make the return of the amount. To avoid any type of fraud, proof of ownership of the account must be provided, signed and stamped by the bank, and a copy of the card. Since all operations carried out with a credit or debit card are associated with a bank commission assumed by Stringsfield, the company will return the client the amount of their order minus the applied bank commission.

There will be no right of withdrawal in the following cases:
- If the order consists of products out of stock, that are not in catalog at the time of making the purchase, or that have been expressly requested at the request of the customer and that the company has requested a distributor expressly.
- If the product has been used, unsealed or opened by any procedure *.
- If the product is not returned in its original packaging and without the packaging of the shipment with which it was received *.

* For information on packaging, see the section "Return of material".

The postage of the returns, in the event that the customer has made a mistake or has simply changed his mind and wants to return it, will ALWAYS be assumed by the customer. For the return of the order, the client can choose the shipping method that he wishes, always with PAID PAYMENTS. We do not collect any material freight collect. If the material suffers any damage the responsibility will be of the client at all times. Therefore, we recommend that the client take their time packing the package and that they hire a shipping insurance, to ensure that the product does not suffer transportation damage or that, in case of suffering, the agency guarantees the return of the product. total value insured.

Important: No payment of any kind will be made until Strigsfield has not verified that both the product and its packaging are in perfect condition.

Are excluded from the aforementioned guarantees all those products that are not in catalog at the time of making the purchase, or that have been expressly requested at the request of the customer and that the company has requested a distributor expressly. Valves, loudspeakers and barbs can not be returned.


STEPS TO FOLLOW TO EXERCISE THE RIGHT OF WITHDRAWAL

1- The client will notify in a reliable manner his desire to exercise his right of withdrawal from the contract, being able to contact Stringsfield by phone or email, and never by WhatsApp, social networks, chat, or any telematic means other than the telephone or the mail. As a consumer or user, you must know that before the expiration of the deadline to withdraw, you must notify the employer in a reliable manner of your decision to withdraw from the contract. Legally, it is considered a notification when a document is sent by certified mail and with acknowledgment of receipt, although we can also admit as information of the desire to exercise the right of withdrawal an email with the client's data, name and surname, order number , invoice number and ID.

2- Next, the client must download the FORM to exercise his right of withdrawal, complete it and attach all the required documentation, and send it by CERTIFIED MAIL AND WITH ACKNOWLEDGMENT OF RECEIPT. In this step, no other type of communication other than that mentioned will be accepted.

3- Once the customer has exercised their right of withdrawal, within 14 calendar days of receiving the shipment, and at Stringsfield we have received reliable notification of your desire to return the products you purchased, we will send an authorization by email to proceed to send the material you want to return. After receiving this authorization, the client must send PAID PAYMENTS and correctly packed the order received.

4- When we receive the order at Stringsfield, we will proceed to check that none of the components has been tampered with or any of the original packaging has broken or damaged. If everything is in the same conditions in which the client received them, we will proceed to return the money FROM THE PRODUCT (NEVER THE MONEY OF THE SHIPPING), which will be made in the way indicated above and on the form itself, and maximum within 30 days.

As indicated repeatedly under these conditions, Stringsfield reserves the right to request any type of documentation that proves the identity of the client, the ownership of your card or bank account, purchase invoice, etc.RETURN OF THE MATERIAL

In the case of returns for disagreement, the item must be in perfect condition. Torn or non-existent plastics, damaged original packaging, scratches or debris, lack of protective material, etc. Unfortunately, the product will not be returned. Important: The product must be in perfect condition and in its original packaging, as well as any extra packaging and protective stuffing material or any attached gift that has been delivered to the customer, which must also be in optimal condition and unopened. original packaging Do not stick any sticker or sticker or write anything on the manufacturer's packaging. Shock sensitive items (electronic devices and instruments) must be sent with extra packaging and with protective stuffing material on all sides. This is the only way to ensure safety and protection against damage during transport. In general, if your return shipment is packed as it was received from us, security is guaranteed. Stringsfield.com reserves the right to request the sending of photographs by email of the product allegedly damaged for the confirmation and return, where appropriate, of the product or amount. The photographs must be made with sufficient light for the verification to be effective and the number of sufficient photographs that Stringsfield.com considers appropriate for the verification of the damages or breakages claimed by the client must be made. If the client refuses to send such photographs, Stringsfield.com reserves the right not to comply with the warranty and purchase responsibilities previously established.

In case the client makes a refund, he must inform of his desire to exercise the right of withdrawal. Without such authorization the package could be rejected. Important: these observations will not be applicable to unsealed products, without their original packaging, with scratches, with traces of dirt, damaged, or products with broken or open packaging. In addition, any item that has the serial number or warranty labels tampered with, removed or damaged will automatically lose the guarantee and its corresponding right of return. In the event that the product is not returned in perfect condition, the change will be denied and the customer will have to pay the transportation costs. If the returned product turns out to work correctly and the non-functioning has been due to a lack of knowledge of the user (do not read the manual, the malfunction is of another product and not the one acquired at Stringsfield.com, etc.), the Customer will have to pay the transportation costs and the technical hours employed by the corresponding department. Stringsfield.com will not be responsible, in any case, for the refund of the amounts in concept of tariffs, taxes, fees and other expenses that the customer has to pay in the country of destination.
The client can send us the material through the transport agency of his choice.



LEGISLATION

Stringsfield.com acts as regulatory legislation, which is made with the following standards:

- Law 7/1988, of April 13, on General Terms and Conditions.

- Law 7/1996 of 15 January, of the Retail Trade, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, amended by law 47/2002 transposing into Spanish law Directive 97/7 / EC on distance contracts and adapting the law to various EU Directives.

- Law 7/1998 of 13 April, on General Conditions of Contract.

- Royal Decree 1906/1999 of 17 December 1999 laying down the Telephone and Electronic Contracting with general conditions.

- Law 15/1999, of December 13, Protection of Personal Data.

- Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

- Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods.

- Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

- Law 3/2014, of 27 March, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November amending .

In any case, the guarantee of the products will always be 2 years from the date of purchase. Stringsfield reserves the right to extend this period if the manufacturer and / or distributor granted a longer period.

TERMS

There are three possible cases for a refund of the product.

1- The product is defective in whole or have sent the wrong product.
2- The product we sent is not what the client has requested, and error Stringsfield submit a different one, or the request is incomplete.
3. The customer is wrong to buy the product or has thought better and decided to switch to another product or return it.

1- RETURNS FOR DAMAGE

The repayment of the purchase is fourteen calendar days from the date of receipt of the product. If from Stringsfield, for whatever reason, not facilitáramos the consumer and user information on the right of withdrawal, the deadline to withdraw from the contract up to twelve months after the date of expiry of the initial period would be extended. The law also regulates the obligations assumed by both parties to the contract in case of withdrawal, and the effects thereof with respect to ancillary contracts. In this case, as the information is contained and the terms set forth clearly in this section, and since when the customer makes a purchase through the web, is so tacitly accepting these conditions is implicitly content is read and conditions and that you are informed.

The postage for returns will be borne by Stringsfield provided that the product presents a type of damage, breakage, malfunction, etc., and is wholly or partially defective. In that case, according to the specific conditions of each situation or Stringsfield order a collection agency by courier at the address of the customer, or the customer will be responsible primarily for shipping the defective product, and then be Stringsfield reimbursed those expenses, by bank transfer or reimbursing such costs, either by creating a coupon for a future purchase. The customer can also choose to redeem the amount of fees paid in advance by shipping products, never exceeding the amount of expenses Choosing either option will be agreed in each case depending on product availability, dimensions, weight, product status, and each and every one of the specific circumstances that may surround each of the cases.

2- RETURNS FOR ORDERS INCOMPLETE OR INCIDENTS.

Although the error rate is very low, it is possible incidents that occur during the process of preparation of the order, manufacturing, packaging and shipping. Therefore the human part, in which we can make mistakes when performing a task, such as in the technical part, regards the IT and logistics and which may be subject to faults in Stringsfield can make mistakes and send products to customers who do not they have requested. If the customer receives at his home a product that has not requested instead yes bought, we assume our responsibility and we are committed to replacing the wrong item on the right in the shortest time and always prepaid by the company .

If you receive a wrong product, you must contact us immediately so that we correct the error. To do this, we recommend that you contact by telephone or email (not through Whatsapp, social networks or chat) and give us your name, ID number, order number and incidence. We will ask you to send us pictures of the product via email so we can see that, indeed, the product you have received is not what you requested. After performing the checks, and if we have actually made a mistake, we will correct it. If the product that we have not given is in stock, we will send a courier to collect the wrong product and given the right, without cost to the customer. If the product that we have not given is not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

There is also the possibility that your order is incomplete, and that computer error or in the process of packing and handling, a product will not be shipped to the customer. In that case, the customer must contact us by phone, and provide your name, ID number, order number and incidence. Since Stringsfield we will send you, at no cost to the customer, the product is not included, as quickly as possible, provided that the product is in stock. In the event that the product was not in stock, we will contact you to agree a solution that can be from reimburse the money to replace it with another product, wait for it becomes available, etc. In any case, the client (obviously) will not impact any expense, and will always try to compensate for the inconvenience.

3- RETURNS customer demand.

By law, when a customer wants to make a return for non-conformity, because he has changed his mind, because he has thought better and does not want it, and the reason for the return is not one of those set out in paragraphs 1 and 2, you have to exercise his right of withdrawal in order to claim. To do this, the law stipulates a rigorous protocol to follow, and which are shown below.
In the following link you can find the form to exercise the right of withdrawal. You must download and read it carefully because the incompleteness of the form invalidate it. The customer must fill in all fields and attach documents to be required in the form. Once completed, you send it to the address listed in the header of the form by certified mail with acknowledgment of receipt within 14 calendar days from receipt of order. The refund of the order will be carried out in the same manner in which it was paid. If the refund has associated some sort of tax or bank fee charges it shall be borne by the customer, who must first pay it to the return. If the payment was made by debit or credit card through the payment gateway Stringsfield.com, the customer must indicate on the form the data card and bank account associated, in which we will make the return of amount. To prevent any kind of fraud, it must be provided proof of ownership of the account, signed and stamped by the bank and card copy. Because all transactions with credit or debit card they are associated with bank charges borne by Stringsfield, the company will return to the client the amount of your order minus the bank fee charged.

Not fit right of withdrawal in the following cases:
- If the order consists of products out of stock, which are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.
- If the product has been used, unsealed or opened by any process *.
- If the product is returned in its original packaging without transport packaging in which it was received *.

* For information on packaging, see "Return Material" section.

The carriage returns in the event that the client is wrong or simply have changed your mind and want to return, will be borne by the customer ALWAYS. For returning the order, the customer can choose the shipping method you want as long prepaid. We do not collect any material on delivery. If the material undergoes some damage responsibility will be the client at all times. We therefore recommend that the customer take his time packing the package and shipping insurance contract to ensure that the product is not damaged during transport or, in the case of the suffering, the agency guarantees the repayment of total value insured.

Important: no payment of any kind will be taken until Strigsfield have not verified that both the product and its packaging are in perfect condition.

Excluded from these guarantees all products that are not in the catalog at the time of purchase or that have been expressly demanded on request and that the company has requested explicitly dealer.

STEPS TO EXERCISE THE RIGHT OF WITHDRAWAL

1- The customer reliably notify their desire to exercise their right to cancel the contract, Stringsfield can contact by phone or email, and never Whatsapp, social networks, chat, or any telematic means other than the telephone or mail. As a consumer or user must know that before the deadline for withdrawal, it shall notify the employer in a reliable way his decision to withdraw. Legally, it is considered a notification when a document by registered mail with return receipt is sent, although we admit as information desire to exercise the right of withdrawal an email with customer data, name, order number , invoice number and ID.

2- Then, the client must download the form to exercise the right of withdrawal, fill it in and attach all required documentation and send it by certified mail, return receipt requested. In this step other communication than the above will not be admitted.

3- Once the customer has exercised his right of withdrawal within 14 calendar days from receipt of the shipment, and Stringsfield we receive actual notice of his desire to return products purchased, we will send an authorization email to proceed to send the material you want to return. After receiving this authorization, the customer must send prepaid and properly packaged the order received.

4. When Stringsfield receive the order, we will check that none of the components has been tampered or any of the original packaging breakages or damage. If everything is in the same condition the customer received them, we will return the money, to be held in the way indicated above and in the form itself, and at the latest within 30 days.

As repeatedly stated in these conditions, Stringsfield reserves the right to request any documentation proving the identity of the client, the ownership of your card or bank account, invoice, etc.

RETURN OF THE MATERIAL

In the case of returns for disagreement, the item must be in perfect condition. Torn or non-existent plastics, damaged original packaging, scratches or debris, lack of protective material, etc. Unfortunately, the product will not be returned. Important: The product must be in perfect condition and in its original packaging, as well as any extra packaging and protective stuffing material or any attached gift that has been delivered to the customer, which must also be in optimal condition and unopened. original packaging Do not stick any sticker or sticker or write anything on the manufacturer's packaging. Shock sensitive items (electronic devices and instruments) must be sent with extra packaging and with protective stuffing material on all sides. This is the only way to ensure safety and protection against damage during transport. In general, if your return shipment is packed as it was received from us, security is guaranteed. Stringsfield.com reserves the right to request the sending of photographs by email of the product allegedly damaged for the confirmation and return, where appropriate, of the product or amount. The photographs must be made with sufficient light for the verification to be effective and the number of sufficient photographs that Stringsfield.com considers appropriate for the verification of the damages or breakages claimed by the client must be made. If the client refuses to send such photographs, Stringsfield.com reserves the right not to comply with the warranty and purchase responsibilities previously established.

In case the client makes a refund, he must inform of his desire to exercise the right of withdrawal. Without such authorization the package could be rejected. Important: these observations will not be applicable to unsealed products, without their original packaging, with scratches, with traces of dirt, damaged, or products with broken or open packaging. In addition, any item that has the serial number or warranty labels tampered with, removed or damaged will automatically lose the guarantee and its corresponding right of return. In the event that the product is not returned in perfect condition, the change will be denied and the customer will have to pay the transportation costs. If the returned product turns out to work correctly and the non-functioning has been due to a lack of knowledge of the user (do not read the manual, the malfunction is of another product and not the one acquired at Stringsfield.com, etc.), the Customer will have to pay the transportation costs and the technical hours employed by the corresponding department. Stringsfield.com will not be responsible, in any case, for the refund of the amounts in concept of tariffs, taxes, fees and other expenses that the customer has to pay in the country of destination.
The client can send us the material through the transport agency of his choice.

MODIFICATIONS OF ORDERS

Before making a purchase, the customer must be completely sure that the items they are buying are the ones they want, and in case of doubt you must contact us, by email or by phone, before finalizing the purchase. Once completed, and if the order has already been processed and has left Stringsfield's facilities, the purchase process will be considered completed and the client will not be able to make any modification. If the customer observes, immediately after making the purchase, that he has made an error or changes his mind, he should contact us immediately ALWAYS BY TELEPHONE, and inform us of the stoppage of the shipment. Then, by email, the client must notify us in writing, with his name, document number and order number, and with a clear text and without spelling mistakes, that he wishes to cancel the shipment or, if he wishes to modify it, expose clear and detailed the modifications you would like to make. In this case, if the resulting amount is greater than the one that the customer has paid, Stringsfield will not send any article contained within that order until the total amount, including modifications, has been paid. Otherwise, and if the modifications of the order mean that the final amount is lower than the one already paid, Stringsfield reserves the right not to pay the difference or, if it is made, have a period of up to 30 days to complete it. The client may, if he wishes, exchange the remaining amount for articles until the amount paid initially is completed. Stringsfield reserves the right to request the payment of additional amounts if the new products exceed the weight or dimensions of the original order, calculated through our computer system through the web.

If the order had already been picked up by the courier agency and was outside the Stringsfield facilities, as it no longer fits, the customer must wait to receive the goods and then formulate their desire to exercise the right of withdrawal, more above.

We insist, everything can be solved in a much simpler way if the client is willing to communicate politely and establish a dialogue with the staff of the company, for that we have two telephone lines and an email in which customers can inform us of their incidents , and in which they will always try to give the best solution.